Open Internet: All Points’ Commitment to Our Customers

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A Free and Open Internet, No Paid Prioritization, Clear Terms of Service, and Respect for your Privacy.  Period.

When we founded All Points Broadband, we started with a fundamental premise: people deserve better Internet.  We built our company around this.  Better Internet means our customers get the full and open Internet, and nothing less.

Over the past few weeks, there has been a lot of attention, in the media and elsewhere, regarding recent regulatory changes at the Federal Communications Commission (FCC), on a subject commonly referred to as “Internet Freedom” or “Net Neutrality.”

Advocates on both sides of the public debate have oversimplified this complex and nuanced issue.  One thing that is clear and simple—and that will not change—is All Points’ commitment to a free and open Internet, guided by the following basic principles:

1) We do not block or throttle any lawful content unless it is necessary to manage congestion.
2) We do not prioritize one competing service or application over another.
3) We endeavor to disclose our terms of service in clear terms.
4) We support robust privacy protections for our customers.

We do employ various traffic management techniques—in a neutral and non-discriminatory manner—to ensure that our customers have the best overall experience.  For example, during periods of peak congestion, we may limit the portion of your connection that is allocated to all those automatic software upgrades that are frequently (and without your knowledge) running in the background.  We do this because, over the years, we’ve learned from communications with customers that this provides you with a better overall experience.

The specifics of how we implement these basic principles are described on our website.  Once the revised rules adopted by the FCC take effect, we will comply with those rules and update our website accordingly; however, our commitment to the four principles listed above will not change.

We appreciate the trust you place in us as your Internet service provider and we will continue to be guided by the four principles above.

-Jimmy Carr
Chief Executive Officer
On Behalf of the Entire All Points Team

All Points Leadership Receives Industry Award

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All Points is proud to announce that at its major annual conference last week, the Wireless Internet Service Providers Association (WISPA) recognized our CEO, Jimmy Carr, with its Presidential Award of Excellence.  

The award is given in recognition of individuals whose contributions to the fixed wireless industry merit special recognition. “Its a great privilege to receive this award,” said Jimmy. “Over the years, WISPA membership and our involvement in industry activities have provided great value to All Points and enabled us to deliver better service to our customers.The entire All Points team is glad to have the opportunity to give back to our industry.” 

NEW RIVER VALLEY UNWIRED JOINS ALL POINTS BROADBAND

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Christiansburg, Va., September 29, 2016 – New River Valley Unwired (NRVU), a wireless internet service provider based in Christiansburg, announced today that it is joining All Points Broadband, Virginia’s leading hybrid-fiber-wireless Internet service provider.

“I am extremely proud of the Company that we’ve built over the past 13 years,” said NRVU founder Edwin Whitelaw. “We’ve reached the point where, in order to have access to state-of-the-art equipment and deliver the best possible service to our customers, we needed to be part of a larger organization. All Points Broadband shares our customer-centered approach and was the perfect fit for our customers, employees and community.”

“We are excited to welcome New River Valley Unwired and its customers to the All Points network,” said Jimmy Carr, CEO of All Points Broadband. “This acquisition dramatically expands our service area, and we plan to use the NRVU network and our new team members as a foundation for continued growth in the New River Valley and throughout this part of Virginia.”

All Points has hired all of NRVU’s employees and will maintain a regional office in Christiansburg. Over the next few months, the company will be making significant investments to upgrade the existing NRVU network in order to provide customers with more data, more speed and more reliable service.

“We congratulate NRVU on this milestone and look forward to working with All Points and other providers who are interested in investing in broadband infrastructure in Christiansburg,” said Christiansburg Town Manager Steve Biggs.

“We appreciate the support of the Town of Christiansburg to make this transaction a reality,” said Mr. Carr. “The Mayor, Town Council, and the Town Manager and his staff worked with us to transition and update NRVU’s partnership arrangements with the Town and we look forward to working with Christiansburg to build on this relationship. Whenever possible, we seek to partner with local governments to expand internet access and we are actively seeking additional opportunities throughout the region.”

“I congratulate NRVU and All Points on this announcement,” said Craig Meadows, the County Administrator of Montgomery County.  “Expanding internet access is a key priority for Montgomery County, and we look forward to continuing to support expanded access and competition in the region.”

NRVU customers will receive additional information regarding this transition over the next few weeks and do not need to take any action at this time. There will be no disruption of service and customers with nrvunwired.net email addresses will have uninterrupted access to their accounts.

NRVU is the fourth Virginia-based Internet service provider that All Points has acquired in less than two years.