Shelby Broadband Joins All Points Broadband

All Points Broadband announced today that it has acquired Shelby Broadband, a wireless and fiber-optic Internet service provider serving customers in 15 counties throughout central Kentucky. All Points will maintain a regional office in Simpsonville, Kentucky, and plans to complete a comprehensive upgrade to the Shelby Broadband fixed wireless network over the coming months. Current customers will have access to more data, more speed and more reliable service.

All Points is working to ensure that the transition is as seamless as possible for customers and we appreciate your patience during this process. Next week, customers will receive an email from All Points’ support team with instructions for accessing the customer portal and managing their accounts. Residential customers will receive this email no later than next Friday, August 17th.

In the meantime, customers do not need to take any action and there will not be any changes to current service plans, monthly pricing, outstanding balance or payment method as of July 30. After the transition is complete, customers will have access to All Points’ 24/7 customer support team.

“We are excited to add Shelby Broadband and its customers to All Points’ growing network,” said Jimmy Carr, CEO of All Points Broadband. “This acquisition expands our service area into an entirely new part of the country and will serve as another platform as we continue to acquire, upgrade and expand networks. Shelby Broadband is a recognized industry leader in deploying fiber-to-the-home and hybrid fiber-wireless networks, and we are adding these robust capabilities to All Points’ arsenal for connecting the underserved.”

All Points’ Kentucky operations will be led by Regional Operations Manager DJ Anderson and an experienced team of other former Shelby Broadband employees.

“We have never been more optimistic about All Points’ trajectory,” said Mr. Carr. “Our ongoing LTE deployments put us on the cutting edge of fixed wireless technology, and with this acquisition we are adding a significant fiber-to-the-home capability, a great group of new team members, an opening a new platform for more acquisitions outside of our current footprint. We are on the forefront of delivering connectivity to underserved America and we love coming to work every day to do what we do.”

Open Internet: All Points’ Commitment to Our Customers

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A Free and Open Internet, No Paid Prioritization, Clear Terms of Service, and Respect for your Privacy.  Period.

When we founded All Points Broadband, we started with a fundamental premise: people deserve better Internet.  We built our company around this.  Better Internet means our customers get the full and open Internet, and nothing less.

Over the past few weeks, there has been a lot of attention, in the media and elsewhere, regarding recent regulatory changes at the Federal Communications Commission (FCC), on a subject commonly referred to as “Internet Freedom” or “Net Neutrality.”

Advocates on both sides of the public debate have oversimplified this complex and nuanced issue.  One thing that is clear and simple—and that will not change—is All Points’ commitment to a free and open Internet, guided by the following basic principles:

1) We do not block or throttle any lawful content unless it is necessary to manage congestion.
2) We do not prioritize one competing service or application over another.
3) We endeavor to disclose our terms of service in clear terms.
4) We support robust privacy protections for our customers.

We do employ various traffic management techniques—in a neutral and non-discriminatory manner—to ensure that our customers have the best overall experience.  For example, during periods of peak congestion, we may limit the portion of your connection that is allocated to all those automatic software upgrades that are frequently (and without your knowledge) running in the background.  We do this because, over the years, we’ve learned from communications with customers that this provides you with a better overall experience.

The specifics of how we implement these basic principles are described on our website.  Once the revised rules adopted by the FCC take effect, we will comply with those rules and update our website accordingly; however, our commitment to the four principles listed above will not change.

We appreciate the trust you place in us as your Internet service provider and we will continue to be guided by the four principles above.

-Jimmy Carr
Chief Executive Officer
On Behalf of the Entire All Points Team

All Points Leadership Receives Industry Award

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All Points is proud to announce that at its major annual conference last week, the Wireless Internet Service Providers Association (WISPA) recognized our CEO, Jimmy Carr, with its Presidential Award of Excellence.  

The award is given in recognition of individuals whose contributions to the fixed wireless industry merit special recognition. “Its a great privilege to receive this award,” said Jimmy. “Over the years, WISPA membership and our involvement in industry activities have provided great value to All Points and enabled us to deliver better service to our customers.The entire All Points team is glad to have the opportunity to give back to our industry.”